Privacy Policy

1. Information We Collect

To provide our services effectively, we may collect and process the following categories of information:

• Identification & Business Information: Name, company name, email address, phone number, and country.
• Account & Billing Data: Account credentials, billing details, and payment histories.
• Technical & Usage Data: IP address, browser type, operating system, and website traffic data.
• Communications & Support: Communication records, network traffic data logs (as permitted by routing operations), and technical support requests.

2. How We Use Your Information

We utilize the collected data to maintain seamless operations and fulfill our business obligations, specifically to:

• Provide, maintain, and optimize our global messaging and routing services.
• Process customer inquiries, onboard new partners, and manage corporate accounts.
• Facilitate billing, invoicing, and secure payment processing.
• Deliver critical service notifications, network stability updates, and technical alerts.
• Investigate, prevent, and mitigate fraud, unauthorized access, or system abuse.
• Comply with applicable international telecommunications laws and regulatory obligations.

3. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to enhance user experience, remember your preferences, analyze web traffic, and ensure platform security. You can manage your cookie preferences through your individual browser settings.

4. Data Security

We implement robust administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data using industry-standard security measures, no transmission over the internet or telecommunications network can be guaranteed 100% secure.

5. Data Sharing and Disclosure

Cellco does not sell, rent, or trade your personal or business information to third parties. Information is only shared under the following strict circumstances:

• Infrastructure Providers: With trusted data centers, hosting partners, and network operators essential to routing our services.
• Payment Processors: With secure third-party financial institutions to manage billing.
• Legal Compliance: With regulatory authorities, law enforcement, or legal bodies when mandatory under applicable international laws.

6. International Data Transfers

As an international telecommunications provider, the data we collect may be transferred to, stored in, and processed across countries outside of your home jurisdiction. We ensure that appropriate security frameworks and legal safeguards are in place for all cross-border data transfers.

7. Data Retention

We retain your personal and operational data only for as long as necessary to fulfill the business purposes outlined in this policy, satisfy legal or accounting requirements, maintain network security, and resolve operational disputes.

8. Your Data Rights

Depending on your jurisdiction (such as GDPR or regional telecom regulations), you may hold specific rights regarding your data, including the right to:

• Request access to or copies of your personal data.
• Request the correction of inaccurate or incomplete information.
• Request the deletion of your data, subject to legal and regulatory retention hold requirements.
• Withdraw consent at any time where data processing is based on consent.

9. Third-Party Links

Our website may contain links to external, third-party websites. Cellco is not responsible for the privacy practices, security protocols, or content of those external platforms.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. The updated policy will be posted directly to this page with a revised "Effective Date."

Contact Us

For any privacy-related inquiries, compliance questions, or to exercise your data rights, please contact our legal team at: legal@cellco.io